Privacy Policy
Introduction
EuroDrive UAE (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or rent a vehicle from us.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a reservation or rent a vehicle
- Create an account on our website
- Contact us for customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
This information may include:
- Full name and date of birth
- Email address and telephone number
- Residential and billing address
- Driver’s license number and details
- Passport or Emirates ID information
- Payment card information
- Emergency contact details
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device identifiers
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
Vehicle and Rental Information
During your rental period, we may collect:
- GPS location data (if applicable)
- Mileage and fuel consumption
- Vehicle condition reports
- Toll road usage
- Traffic violations or incidents
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Processing and managing your vehicle reservations
- Verifying your identity and driver’s license validity
- Processing payments and preventing fraud
- Providing customer support and responding to inquiries
- Managing vehicle pickup and return
Business Operations
- Maintaining and improving our services
- Analyzing usage patterns and customer preferences
- Conducting internal research and analytics
- Managing our vehicle fleet and inventory
Legal and Safety Compliance
- Complying with UAE laws and regulations
- Enforcing our rental agreements and terms of service
- Protecting against fraudulent or illegal activity
- Responding to legal requests and preventing harm
Marketing and Communications
- Sending promotional offers and updates (with your consent)
- Providing personalized recommendations
- Administering loyalty programs and special offers
Legal Basis for Processing (UAE Law)
We process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Our legal basis includes:
- Performance of our rental contract with you
- Compliance with legal obligations
- Your consent for marketing communications
- Our legitimate business interests
Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf, including payment processors, insurance providers, vehicle maintenance services, and IT support.
Business Partners
Car rental partners, travel agencies, and corporate clients when you book through them.
Government Authorities
UAE government agencies, law enforcement, or regulatory bodies when required by law or in response to legal processes.
Insurance Companies
In the event of accidents, damages, or insurance claims.
Credit Agencies
For credit checks and fraud prevention purposes.
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection
- Compliance with PCI DSS standards for payment data
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UAE data protection law, you have the following rights:
- Right to Access: Request copies of your personal information
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental records and financial information are typically retained for seven years in accordance with UAE tax and commercial laws.
International Data Transfers
Your information may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UAE law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
Children’s Privacy
Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
EuroDrive UAE
Email: privacy@eurodriveaue.com
Phone: +971 4 XXX XXXX
Address: [Your Business Address], Dubai, UAE
For data protection inquiries, you may also contact the UAE’s Office of Data Protection.
Governing Law: This Privacy Policy is governed by the laws of the United Arab Emirates.